Frequently Asked
Questions

General

What is Deduction?

Deduction is an AI-powered tax preparation and advisory service. We combine an AI tax agent (Taylor CPAI) with licensed CPAs to deliver fast, accurate, year-round tax support, all for one simple annual price.

How is Deduction different from TurboTax or H&R Block?

Traditional tax software makes you do all the work, filling out forms, answering endless questions, and figuring out what applies to you. Deduction’s Taylor CPAI is just like a personal accountant. You talk to Taylor like you'd talk to a human accountant. Taylor finds deductions, answers your questions, and prepares your return. Then a licensed CPA reviews everything before filing.

Who is Deduction for?

Deduction is built for people whose tax situations have grown beyond simple software, but who don't want to pay thousands for a traditional CPA. If you have stock options (RSUs, ISOs), crypto, rental income, multiple income sources, side hustles, or you're a sole proprietor and want year-round tax advice, Deduction is for you.

Is Deduction available in all 50 states?

Yes. Deduction supports federal returns and state returns for all 50 states. If you have multi-state filing needs, Taylor can handle that too.

Is Deduction a licensed tax preparation service?

Yes. All returns filed through Deduction are reviewed and approved by licensed human CPAs.

Taylor CPAI

What is Taylor CPAI?

Taylor is our AI tax agent, what we call a CPAI (first AI tax accountant). Taylor is trained on the complete U.S. tax code, updated daily, and powered by the most advanced AI models. Taylor can answer your tax questions, find deductions, optimize your strategy, and prepare your return, all in plain English.

Is Taylor actually an AI, or am I talking to a person?

Taylor is an AI. When you email, chat, or call Taylor, you're interacting with our AI tax agent. But here's the important part: high-impact decisions and every return Taylor prepares is reviewed by a licensed tax professional  on our team before filing. So you get AI speed with human verification.

How do I communicate with Taylor?

You can talk to Taylor via email (taylor@deduction.com), chat in the Deduction web app, or even by phone (coming soon). No app downloads or lengthy questionnaires required, just ask your questions in plain English.

How is Taylor different from ChatGPT or other AI assistants?

General AI assistants like ChatGPT are trained on broad knowledge and can make mistakes on tax-specific questions. Taylor is purpose-built for taxes, trained on the complete U.S. tax code, updated daily, and securely connected to your actual financial data. Most importantly, Taylor's advice is verified by licensed tax professionals, so you can actually file based on what Taylor tells you.

What can Taylor help me with?

Taylor can help with almost anything you'd ask a tax professional:

  • Gathering and tracking your tax documents (W-2s, 1099s, 1040s and more)
  • Finding deductions and credits you're eligible for
  • Deciding whether to file jointly or separately
  • Retirement planning (Roth conversions, backdoor Roth, 401k contributions)
  • Stock options and equity compensation (RSUs, ISOs, ESPP)
  • Crypto tax reporting
  • Rental income and real estate
  • Multi-state filing
  • Preparing and filing your complete tax return
  • Solo businesses

Pricing

How much does Deduction cost?

Personal: Deduction costs $499 per year. This includes unlimited conversations with Taylor, year-round tax planning and advice, CPA-reviewed federal and state filing, secure document storage in your Vault, and our 100% accuracy guarantee. This also includes ‘pass-through entities’, for example, if you have a LLC for a side hustle where the income passes through to your personal return.

Simple Business:
$999 for simple solo-businesses such as a S-Corp or a small Partnership LLC. Deduction currently does not support complex businesses such as multi-employee S Corps or C Corps (ie. SMBs, startups, or large enterprises).

Is there a free trial?

Yes, Deduction is free to use.
You can talk to Taylor, CPAI, ask unlimited questions, upload documents, and get tax advice all year long at no cost. You only pay the annual subscription when you're ready to file your return or you need a licensed tax professional to review a high-impact decision

Do I need a credit card to sign up?

No. You can create an account and start using Deduction without entering any payment information. We only ask for payment when you're ready to file.

How does Deduction compare to a traditional CPA on price?

Traditional CPAs typically charge $750–$2,000+ for tax preparation alone, and that's just for filing, not year-round advice. With Deduction, you get unlimited year-round support plus filing for $499. And unlike most CPAs, you don't have to wait days for a response.

How it works

How do I get started with Deduction?

Just create a free account and start talking to Taylor, CPAI. You can ask questions, upload documents, and get answers right away, no forms to fill out, no app to download. When you're ready to file, Taylor will guide you through the process.

How does the tax filing process work?

It's simple:
•  Connect your documents: Upload to your Vault, forward emails, or let Taylor pull documents automatically.
•  Taylor, CPAI prepares: Taylor analyzes your situation, finds deductions, and prepares your complete return.
•  CPA reviews: A licensed tax professional reviews every number, every form, every recommendation.
•  You approve: You review your return and approve it before we file.
•  We file: We submit to the IRS and state, backed by our 100% accuracy guarantee.

What documents do I need to provide?

Taylor, CPAI will tell you exactly what's needed based on your situation. Common documents include W-2s, 1099s, 1040s, investment statements, and records of expenses. You can upload them to your Vault, forward them via email, or in some cases Taylor can pull them automatically.

Can Deduction help with tax planning, not just filing?

Absolutely. In fact, year-round tax planning is one of Deduction's biggest advantages. Taylor can help you with retirement contributions, stock option timing, estimated payments, tax-loss harvesting, and more, all year long, not just at tax time.

Tax situations support

Can Taylor handle complex tax situations?

Yes. Taylor is specifically designed for complexity that trips up regular tax software. This includes stock options (ISOs, NSOs, RSUs, ESPP), cryptocurrency, rental income, K-1s, multi-state filing, self-employment income,
and more.

Can Deduction help with stock options and equity compensation?

Yes, this is one of our specialties. Taylor understands RSUs, ISOs, NSOs, and ESPP inside and out. Taylor can help you decide when to exercise, how to report vesting events, and how to minimize your tax bill on equity compensation.

Does Deduction support cryptocurrency tax reporting?

Yes. Taylor can help you report crypto gains and losses, understand the tax implications of different transactions (trading, staking, airdrops, etc.), and ensure your return is compliant with IRS crypto reporting requirements.

Can Deduction handle rental property income?

Yes. Taylor can help you report rental income, calculate depreciation, identify deductible expenses, and handle the complexities of real estate taxation.

Can Deduction help with self-employment
or freelance taxes?

Yes. Taylor can help you track deductible business expenses, calculate quarterly estimated payments, and prepare Schedule C. If you're self-employed or freelance, Deduction is built for you.signed for complexity that trips up regular tax software. This includes stock options (ISOs, NSOs, RSUs, ESPP), cryptocurrency, rental income, K-1s, multi-state filing, self-employment income,
and more.

Does Deduction handle retirement account contributions and conversions?

Yes. Taylor can advise on 401(k) contributions, traditional vs. Roth IRA decisions, backdoor Roth conversions, RMDs, and other retirement planning strategies, and make sure they're properly reported on your return.

Accuracy

What if Taylor, CPAI makes a mistake?

We stand behind our work with
a 100% accuracy guarantee.
If there's ever an error solely due to a mistake on our end, and you provided accurate, complete information, we cover any resulting interest and penalties. Learn more about our guarantee. And remember, a licensed tax professional always reviews
high-impact decisions and your final return.

What does the 100% accuracy guarantee cover?

If the IRS or a state tax authority assesses interest or penalties due to an error that was our fault, we'll pay those charges. The guarantee applies when (a) the error is solely due to Deduction's mistake, and (b) you provided accurate, complete, and timely information. The guarantee does not cover additional taxes owed.

How do I know Taylor's advice is accurate?

Three layers of quality: (1) Taylor is trained on the complete U.S. tax code and updated daily, (2) Taylor is built with specific guardrails and information sources designed by our CPA team, and (3) every return is reviewed by a licensed CPA before filing. You're never relying on AI alone.

Does a real tax professional review my return?

Yes. Every return prepared by Taylor is reviewed by a licensed tax professional on our team before it's filed. They check every number, every form, and every recommendation. It's the critical step that lets us offer our accuracy guarantee.

Security

Is my financial information secure?

Absolutely. Your data is protected with enterprise grade encryption at rest and in transit. Your information is stored in your personal Vault and never shared without your explicit permission.

Do you sell my data?

No. Never. We will never sell your personal or financial information to third parties.

Is my data used to train
AI models?

No. Your personal financial data
is never used to train AI models. 

What is the Vault?

The Vault is your secure personal document storage within Deduction. You can upload and store tax documents, financial records, and other sensitive files. You can also chat directly with Taylor, CPAI right from your Vault to ask questions about your documents or taxes.  Everything in your Vault is encrypted and accessible only to you (and, when needed for your return, our CPA team).

Support

How do I create an account?

You can create your account by simply clicking here.

Can I use Deduction on my phone?

Yes. Deduction works on any device with a web browser. You can also communicate with Taylor via email or phone (coming soon) (email and phone access are limited for free users), no app download required.

Still have questions?

Ask Taylor, CPAI
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